What is Our Return Policy?
At Juliette's Jewels, we understand that when shopping online you may receive an item that didn't quite fit or look the way you expected it to. We are happy to accept hassle-free returns, and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only. No refunds will be issued.
- All returns/exchanges must be done within 20 days from original order date.
- Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
- Sale items, flash sale items, accessories and intimates are FINAL SALE and may not be returned. NON-RETURNABLE: Final sale items, Intimates, Bras, Camisoles, Slips, Socks.
- Shoes must be returned in their original box and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the shoebox, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org or 856-454-2300 for assistance.
Items not meeting the above guidelines will be returned to you at your expense, after 30 days all non returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at email@example.com.
When will my return be processed?
Returns are processed within 5-7 business days of us receiving them. Please record your tracking information to see when it arrives.
How do I return my merchandise?
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
3. Mail your return to:
PO Box 429
Sewell, NJ 08080
*We recommend recording your tracking information to ensure delivery.*
Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available. The credit will be issued to you in the form of a gift card through email.